Your Safety is Our Priority
At Loop, we're committed to providing the safest rideshare experience in Canada. From verified drivers to in-app communication and 24/7 support, we've built safety into every aspect of our platform.
Verified Drivers
All Loop drivers undergo comprehensive background checks and document verification before they can accept rides.
In-App Chat
Communicate with your driver directly through our secure in-app messaging for coordination and peace of mind.
24/7 Support
Our support team is available around the clock to assist with any safety concerns or issues.
Emergency Assistance
Quick access to emergency services directly from the app with automatic location sharing.
Safety Features
Driver Background Checks
Every Loop driver must pass a comprehensive background check that includes criminal record verification, driving history review, and identity confirmation. We continuously monitor driver records to ensure ongoing compliance.
Driver Verification
Drivers must provide valid documentation including driver's license, vehicle registration, and insurance. All documents are verified before drivers can start accepting rides.
Trip Sharing
Share your trip details with trusted contacts so they know your planned route and estimated arrival time. Your safety contacts can view your driver and vehicle information.
In-App Emergency Button
Access emergency services instantly with our dedicated emergency button. The app automatically shares your location and ride details with emergency responders.
Two-Way Ratings
Both riders and drivers rate each other after every trip. Low-rated users may be removed from the platform to maintain a safe, respectful community.
Insurance Coverage
All Loop rides are covered by commercial insurance from the moment you're matched with a driver until you reach your destination.
Safety Tips for Riders
- Verify Your Driver: Always check the driver's photo, name, vehicle details, and license plate before getting in.
- Share Your Trip: Use the trip sharing feature to let friends or family know your ride details.
- Sit in the Back: For added personal space and safety, sit in the back seat.
- Follow Your Route: Monitor your trip in the app to ensure the driver is following the planned route.
- Trust Your Instincts: If something doesn't feel right, don't hesitate to end the trip and contact support.
- Keep Personal Info Private: Don't share unnecessary personal information with drivers.
- Report Issues: Report any safety concerns immediately through the app.
Safety Tips for Drivers
- Verify Rider Identity: Confirm passenger name before they enter your vehicle.
- Follow Traffic Laws: Always drive safely and obey all traffic regulations.
- Maintain Your Vehicle: Keep your vehicle clean and in good working condition.
- Stay Alert: Avoid distractions and focus on safe driving.
- Use Navigation: Follow the in-app navigation for the safest, most efficient routes.
- Report Concerns: If a rider makes you uncomfortable, you can end the trip and report the issue.
Need Help?
Our safety team is available 24/7 to assist with any concerns or incidents. You can reach us through:
- • In-app support chat
- • Emergency button in the app
- • Email: safety@looprideshare.com
- • Phone: 1-XXX-XXX-XXXX (24/7)
Our Commitment to Safety
Loop is committed to continuously improving our safety features and policies. We work with safety experts, law enforcement, and our community to ensure Loop remains the safest rideshare option in Canada.
Your trust is important to us, and we take our responsibility seriously. If you have any feedback or suggestions about how we can improve safety on our platform, please don't hesitate to reach out.