Your account

Delete your account

Applies to the Loop Rideshare app (iOS and Android) and looprideshare.com

Request deletion

Fill in the details of the account you want deleted. We use them only to find the account and to confirm the request came from you. Fields marked * are required.

Full name *

Email on your Loop account *

Phone number on your Loop account (optional)

Anything specific about your request (optional)

By sending this request you confirm you want your Loop account deleted. Nothing is removed until we have confirmed the request with the email on the account.

What happens next

We verify that the request comes from the account owner by email. Once verified, your account is deactivated and then removed, along with the personal data associated with it, within a reasonable timeframe. While the request is being processed you can reply to our email to keep the account instead. After deletion completes, your account and its history can’t be restored.

Some records may be retained where we have a legal obligation or lawful basis to keep them, for example transaction records connected to payments. The details are in ourPrivacy Policy under “Delete Your Personal Data” and “Retention of Your Personal Data”.

Prefer to do it in the app?

If you can still sign in, open the Loop app, go to the Profile tab and chooseDelete account. The app starts the same process immediately, with a 30-day window to change your mind.

Questions

Anything unclear about deletion, or about the data we hold? Contactinfo@looprideshare.com. ThePrivacy Policy covers how your data is collected, used, and protected.